In 2010 Trenitalia, the most important Italian operator, commissioned to us the development of the ETR500 High Speed train.
We analyzed the passenger needs, the constraints Trenitalia had in its passenger and catering proposition and tried to get a 20-year-old rail transport service to remain the benchmark for high-speed in the country. It did. Differentiating the existing classes with subtle but very perceivable details such as glass separés for privacy and comfort, seat improvement, better lighting and adding two classes at the top and bottom of the offer kept the ETR500 the most successful train in the Italian high-speed service. We followed all the aspects of project development for the new interiors.
We directly collaborated with specific departments of Trenitalia with weekly meetings in their premises in Vicenza: the top players of the engineering and marketing departments were always present, constantly interacting with our team for a 10 months process from start of design to the opening trip of the first finished train (still a record today). The activities we performed were concept, preliminary and detail design, the complete engineering of the new interior parts, the interface with Trenitalia’s suppliers involved in the project, the interface and project management of the manufacturer’s work, and the presence in all presentations of interested groups such as unions and consumer associations.